Effective Date: 1 December 2025
Al-Lawn Al-Raqami for Information Technology (“Foodics”) is committed to protecting the online privacy of the users of this website (“Website”) or Foodics application (“App”), together the Services. This Privacy Policy explains how your personal information is handled when using the Website or the App and enables you to provide informed consent where applicable.
Any information and data you provide to Foodics through the Website or the App, or that is otherwise collected during the use of Foodics’ Services, will be processed lawfully, fairly, and transparently. Foodics follows internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, data quality, and confidentiality.
Data Controller
Al-Lawn Al-Raqami for Information Technology, a company registered in the Kingdom of Saudi Arabia with commercial license number 2051049336, is the data controller for all personal data processing carried out through the Website or the App.
Personal Data Processed
When you use the Services, Foodics collects and processes information that can identify you directly or indirectly. This may also include information relating to other individuals if you choose to provide it.
Personal Data may be collected when you voluntarily provide it (for example, through contact forms) or automatically through your use of the Website or the App.
Name, Contact Details, and Other Personal Data
To access certain Services, you may be required to provide personal data such as your name, contact details (including mobile number and email address), company details, payment card information (card number, cardholder name, expiry date, and verification code), and address information.
Device Data
When installing the App, Foodics may collect information necessary for installation and operation, including device model, operating system version, screen resolution, network type, and language settings.
The App may request permission to send and read SMS messages for verification purposes, access device storage, camera functionality for scanning payment cards, and internet connectivity where required.
Location Data
You may be asked to allow the App to access your device’s location, even when the App is not in use. This enables Foodics to provide location-based Services and ensure service availability in your country.
You can limit location sharing to when the App is in use or revoke location access entirely through your device settings and provide your address manually instead.
Job Applications
When applying for a position via the Careers section, Foodics may collect personal data including your name, employment history, contact details, country of residence, address, age, photograph, education, salary expectations, languages, skills, and CV or resume. Technical or written tests may also be assessed.
If you provide personal data relating to third parties, you are responsible for ensuring lawful disclosure and indemnifying Foodics against any related claims.
Applications may include sensitive personal data such as health data, biometric data, or information related to criminal convictions. Such data should only be provided if strictly necessary and will be processed only with explicit consent where required.
Other Persons’ Personal Data
If you provide personal data relating to other individuals, you act as an independent data controller and are responsible for obtaining their consent or ensuring another lawful basis applies.
Browsing Data
The operation of the Website involves the collection of browsing data such as IP address, country, domain name, request timestamps, requested resources, response status codes, and other technical data.
These data are used for statistical analysis, Website functionality, and detection of faults or misuse.
Personal Data Collected for Foodics Pay
To comply with customer due diligence and KYC requirements, Foodics Pay collects and processes the following information:
- ID validation data: ID number, place of issue, issue date, and expiry date
- Commercial registration (CR) data: CR number, UNN, entity name, issue and expiry dates, business type, place of issue, owner and manager details
- Other onboarding data such as outlet name, address, contact person, and contact details
Cookies
For information about cookies used by Foodics Pay, please refer to our Cookie Policy.
Purposes of Processing
Service Provision
To provide requested Services, manage relationships, process billing and payments, communicate service-related information, and handle disputes.
Recruitment
To assess job applications and communicate with candidates.
Marketing
To conduct marketing activities, promotions, surveys, and market research, subject to your consent where required.
Compliance
To comply with legal obligations and contractual requirements, and to establish, exercise, or defend legal claims.
Analytics
To analyze Website usage and optimize performance, content, and features.
Misuse and Fraud Prevention
To prevent, detect, and investigate misuse or fraudulent activities.
Grounds for Processing
Processing is based on contractual necessity, legal obligations, legitimate interests, or your consent, depending on the purpose of processing. Marketing and analytics processing may be withdrawn at any time by withdrawing consent.
Recipients of Personal Data
Your personal data may be shared with:
- Service providers supporting recruitment, marketing, analytics, and IT operations
- Authorized Foodics employees
- Other companies within the Foodics Group
- New or potential owners in case of business transfer
- Public authorities where required by law
- Third parties via third-party cookies
Cross-Border Data Transfers
Personal data may be transferred to recipients outside your country. Foodics applies appropriate safeguards to ensure lawful and secure transfers.
Retention of Personal Data
Personal data is retained only as long as necessary for the purposes for which it is processed, including legal, contractual, and compliance requirements.
All personal data collected is stored in databases located in the Kingdom of Saudi Arabia.
Data Subjects’ Rights
You have the right to:
- Be informed about data collection and processing
- Access your personal data
- Correct or update inaccurate data
- Request deletion or restriction of processing
- Obtain a copy of your data in a readable format
- Withdraw consent at any time
You may withdraw marketing consent through unsubscribe links in emails and manage analytics consent via cookie preferences.
Requests may also be submitted in writing to [email protected].
You have the right to lodge a complaint with the competent data protection authority if you believe your data has been processed unlawfully.
Amendments
Foodics may update this Privacy Policy to reflect legal or operational changes. Updates will be communicated through the Website, App, or email where required.
Contact Us
If you have any questions about this Privacy Policy, please contact the Data Protection Officer at [email protected] or [email protected].